Defeat Diabetese – Privacy Policy (Detailed)
1. Introduction
The words “we”, “our”, and “us” in this document will represent “Defeat Diabetese”. We are committed to protecting the privacy and security of personal and health-related information of our users. This Privacy Policy outlines how we collect, use, store, share, and protect your data when you use our website, mobile application, or services. By accessing our platform, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect various types of information, including:
– Personal Identification Information: Name, contact number, email address, gender, age.
– Health Information: Medical history, symptoms, vital signs, test results, consultation and
prescription records, provided voluntarily.
– Device & Log Information: IP address, browser type, device model, OS version, app usage
logs, and crash reports.
– Location Data: Only with user consent, we may collect geolocation data to help with
localised services like lab pickup or delivery.
– Communication Data: Any communication with our support team or doctors via chat,
email, or voice/video call.
3. How We Use Your Information
We use the information to:
– Facilitate doctor consultations, lab test bookings, and medicine orders.
– Maintain electronic health records (EHR) for continuity of care.
– Send reminders for appointments, test reports, prescription refills, and health tips.
– Provide customer support and address inquiries.
– Comply with legal and regulatory obligations.
– Enhance user experience, develop new features, and improve platform performance.
4. Sharing of Information
We do not sell your personal information. However, we may share your information with:
– Healthcare Providers: For diagnosis, treatment, and consultations.
– Labs and Pharmacies: For service fulfilment like sample collection and medicine delivery.
– Technology Partners: To manage backup operations (under strict data agreements).
– Regulatory Authorities: If required by law or government orders.
– With Your Consent: We may share information with third parties if explicitly approved by
you.
5. Data Security
We implement strict security measures, including:
– End-to-end encryption of sensitive data.
– Secure servers with firewall and intrusion detection systems.
– Role-based access for internal teams.
– Regular security audits and vulnerability scans.
– Data minimization and retention principles to store only necessary data for a limited time.
6. Data Retention
We retain your information only as long as required for the purposes mentioned in this
policy or as required by applicable law. After that, the data is securely deleted or
anonymized.
7. Your Rights and Choices
You have the right to:
– Access your personal data that we hold about you.
– Request for corrections or deletion of inaccurate or outdated data.
– Withdraw consent for processing (wherever applicable).
– Objecting to certain uses of your data.
– Lodge a complaint with the data protection authority if you believe your rights are
violated.
To exercise your rights, write to: support@defeatdiabetese.com
8. Children’s Privacy
Our services are intended for users having age 18 years and older. We do not knowingly
collect data from children under 18 without parental consent. If we become aware, we will
delete such data immediately.
9. Cookies and Tracking Technologies
We may use cookies and tracking tools to:
– Analyse traffic and user behaviour.
– Remember your preferences.
– Provide relevant recommendations.
You can modify your browser settings to control or block cookies.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible
for their content or privacy practices. We recommend reviewing their policies before
sharing personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will
be posted on our website with a new effective date. We encourage users to review the
policy regularly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Privacy Officer – Defeat Diabetese
Email: admin@defeatdiabetese.com
Phone: +91-98250-47692
Defeat Diabetese – Grievance Redressal Policy
1. Introduction
Defeat Diabetese is committed to providing the highest standard of customer service. This
Grievance Redressal Policy outlines our approach to addressing and resolving any
complaints, concerns, or issues raised by users of our services.
2. Scope of the Policy
This policy applies to all users of the Defeat Diabetese platform, including patients,
healthcare professionals, affiliated centres, and service partners. It covers grievances
related to:
– Online consultations
– Lab test orders and sample collection
– Medicine delivery
– Technical issues on the platform
– Payment and refund concerns
– Staff behaviour or service experience
3. How to Raise a Grievance
You may raise a grievance through any of the following methods:
– Email: admin@defeatdiabetese.com
– Call: +91-98250-47692 (9 AM – 6 PM, Monday to Saturday)
– Contact Form: Available on our website/app under “Support”
Please include your full name, contact details, nature of complaint, transaction/order ID (if
applicable), and a brief description.
4. Acknowledgement and Timeline
– You will receive an acknowledgement of your grievance within 48 business hours.
– A unique ticket ID/reference number will be shared for future follow-up.
– We aim to resolve all complaints within 7 working days from the date of
acknowledgement.
5. Escalation Matrix
If you are not satisfied with the resolution, you may escalate the issue as follows:
– Level 1: Grievance Officer – grievance@defeatdiabetese.com
– Level 2: Senior Management – support@defeatdiabetese.com (mention ticket ID)
We assure transparency and fairness in reviewing all escalations.
6. Confidentiality
All grievance records are kept confidential and are only shared internally on a need-to-
know basis. Your personal data will be protected as per our Privacy Policy.
7. Monitoring and Continuous Improvement
We regularly review grievance data to identify areas for improvement in our processes,
platform functionality, and customer service experience.
8. Contact Us
Grievance Officer – Defeat Diabetese
Email: admin@defeatdiabetese.com
Phone: +91-98250-47692
Address: [Insert Official Address]
Defeat Diabetese – Medical Disclaimer
1. General Disclaimer
The information provided by Defeat Diabetese on its website, mobile application, and
through its affiliated services is intended for general informational and educational
purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
2. No Emergency Services
Defeat Diabetese is not designed to be a platform for handling medical emergencies. If you
believe you or someone else is experiencing a medical emergency, please immediately
contact emergency services or go to the nearest hospital.
3. Limitations of Online Consultations
Online consultations are provided based on the information you voluntarily submit. As such,
our doctors may not have access to complete information or physical assessments, which
may affect diagnostic accuracy. You are responsible for following up in person as
recommended by the consulting doctor.
4. No Automatic Doctor-Patient Relationship
Use of the Defeat Diabetese platform does not automatically establish a doctor-patient
relationship unless explicitly stated through a confirmed appointment or service
engagement.
5. Limitation of Medical Liability
Defeat Diabetese and its affiliates are not liable for any medical outcomes based on
misinformation provided by the user, delays in accessing services, or misuse of prescribed
guidance. Always consult a licensed medical professional for critical care.
6. User Responsibility
It is your responsibility to ensure that the information you provide during registration,
consultations, or service usage is accurate and up-to-date. Failure to provide complete
details may result in not coming to proper diagnosis, and the treatment may not be advised.
7. External Links and Third-Party Content
Our platform may contain links to external websites or partner services. Defeat Diabetese is
not responsible for the accuracy, completeness, or reliability of any content or services
provided by third-party platforms.
8. Updates to the Disclaimer
We may update this Medical Disclaimer periodically. All changes will be reflected on this
page, and your continued use of the platform will signify your acceptance of all updates.
9. Contact Us
If you have any questions or concerns regarding this Medical Disclaimer, please contact:
Support Team – Defeat Diabetese
Email: admin@defeatdiabetese.com
Phone: +91-98250-47692
Defeat Diabetese – Shipping & Delivery Policy
1. Introduction
At Defeat Diabetese, we strive to provide timely and reliable delivery of medicines, lab kits,
and other healthcare-related products. This Shipping & Delivery Policy outlines our
practices regarding order dispatch, timelines, and delivery management.
2. Serviceable Areas
We currently deliver to select cities and towns across India. Serviceability may vary based
on pin code, product category, and local regulations. You can check availability at the time of
placing the order.
3. Delivery Timelines
– Standard delivery for medicines: 2 to 4 working days.
– Lab test kits or home collection appointments: Scheduled based on available time slots and
proximity.
– Delivery times are estimates and may be affected by weekends, public holidays, or
unforeseen circumstances like natural calamities or strikes.
4. Shipping Charges
– We offer free shipping on most orders above a specified value (e.g., ₹499).
– For orders below the threshold or express delivery, a nominal shipping fee will be added
at checkout.
– Any applicable delivery fees will be mentioned before order confirmation.
5. Order Tracking
Once your order is dispatched, you will receive an SMS/Email/WhatsApp message with the
tracking link and expected delivery timeline. You can also check status through the Defeat
Diabetese app under the “My Orders” section.
6. Delays or Missed Deliveries
While we aim to ensure on-time delivery, certain delays may occur due to:
– Incorrect or incomplete address details
– Unavailability of the recipient at the time of delivery
– Delay from third-party courier/logistics partners
In such cases, our team will contact you to reschedule or resolve the issue promptly.
7. Return of Undelivered Orders
If an order is undeliverable due to user error (e.g., wrong address), we may:
– Attempt redelivery (additional charges may apply)
– Cancel and return the order after deducting applicable fees (if any)
8. Packaging and Safety
All orders are packed in tamper-proof and hygienic packaging. Sensitive items like
medicines are handled per industry safety and storage norms, including cold chain
management when applicable.
9. Contact Us
For any questions or assistance with your order delivery, please reach out to:
Logistics Support – Defeat Diabetese
Email: admin@defeatdiabetese.com
Phone: +91-98250-47692
Defeat Diabetese – Refund & Cancellation Policy
1. Introduction
At Defeat Diabetese, we aim to provide transparent and customer-friendly refund and
cancellation terms. Our policy is designed to ensure trust, reliability, and fair handling of
service payments, whether related to online consultations, lab tests, or medicine purchases.
2. Online Consultation Services
2.1 Cancellation by User:
– Full refund if cancelled at least 24 hours before the scheduled appointment.
– 50% refund if cancelled between 12 to 24 hours before the appointment.
– No refund for cancellations made within 12 hours or in case of no-show.
2.2 Cancellation by Doctor:
– If the assigned doctor is unavailable and no suitable replacement is found, a full refund will
be initiated.
– If rescheduled by the platform or doctor, users can either accept the new timing or opt for
a refund.
2.3 Refund Mode and Timeline:
– Refunds will be credited back to the original payment method within 7 business days.
3. Lab Test Orders
3.1 Cancellation Policy:
– Tests can be cancelled and fully refunded if requested before sample collection.
– No refunds will be issued once the sample has been collected.
3.2 Rescheduling:
– Lab appointments can be rescheduled without additional charge up to 6 hours before the
scheduled collection.
3.3 Refund Timeline:
– Refunds will be processed within 7 working days upon successful cancellation.
4. Medicine Orders & Delivery
4.1 Order Cancellation:
– Orders can be cancelled if not yet packed or dispatched.
– Once dispatched, cancellation is not permitted.
4.2 Returns and Refunds:
– Refunds are eligible for damaged, incorrect, or expired items.
– No refunds for opened or used medicines unless proven defective.
– Return requests must be raised within 48 hours of delivery.
4.3 Delivery Delays:
– In case of delays beyond 5 business days, users can cancel and request a full refund.
4.4 Refund Mode:
– Refunds will be issued to the original mode of payment within 7 working days.
5. General Terms
– All refund requests must be submitted via support@defeatdiabetese.com with transaction
details and reason.
– We reserve the right to refuse refunds in cases of abuse or fraudulent claims.
– Refund processing may vary depending on bank/payment provider timelines.
We are committed to handling refund and cancellation requests with fairness and efficiency.
For assistance, contact our support team anytime.
6. Contact Us
For any questions, refund status, or grievance related to cancellations, please contact:
Support Team – Defeat Diabetese
Email: admin@defeatdiabetese.com
Phone: +91-98250-47692
Defeat Diabetese – Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Defeat Diabetese website,
mobile application, and associated services. By accessing or using any part of our platform,
you agree to be bound by these Terms. If you do not agree, please refrain from using the
platform.
2. User Eligibility
You must be at least 18 years old to register and use our services. By using the platform, you
confirm that you meet this requirement and have the legal authority to enter into this
agreement.
3. Use of Services
– Users must provide accurate and complete information during registration and while
using services.
– Services provided through the platform are for personal, non-commercial use only.
– Users are responsible for maintaining the confidentiality of login credentials.
– Misuse or unauthorised access of the platform may lead to termination or legal action.
4. Medical Disclaimer
The services provided are for general health management and do not constitute an
emergency medical service. Always seek the advice of a qualified healthcare provider for
any medical emergencies or serious conditions.
5. Online Consultations
– Consultations are based on the information provided by the user. Incomplete or false data
may affect the accuracy of the medical advice.
– Follow-up care may be required outside the platform depending on severity.
– The platform is not liable for any complications arising from omitted medical history or
non-compliance with prescribed care.
6. Payments and Billing
– Users must pay applicable fees for consultations, lab tests, or medicine purchases as per
the listed rates.
– Payments must be made through approved digital payment modes.
– Invoices and receipts will be provided electronically.
7. Intellectual Property
All content, including text, graphics, logos, and software on the platform, is the property of
Defeat Diabetese and protected by applicable intellectual property laws. Unauthorised
copying, use, or reproduction is prohibited.
8. Limitation of Liability
Defeat Diabetese shall not be liable for:
– Any indirect, incidental, or consequential damages.
– Delays or errors caused by third-party service providers.
– User negligence, misuse, or failure to follow medical advice.
9. Termination of Access
We reserve the right to suspend or terminate user access if there is a breach of terms,
suspected fraud, or misuse of services. Users may also delete their accounts by contacting
support.
10. Modifications to Terms
We may revise these Terms from time to time. The updated version will be posted on our
website with the revised date. Continued use of the platform constitutes acceptance of the
new Terms.
11. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
12. Contact Us
For any queries regarding these Terms, please contact:
Support Team – Defeat Diabetese
Email: admin@defeatdiabetese.com
Phone: +91-98250-47692
