Defeat Diabetese – Shipping & Delivery Policy
1. Introduction
At Defeat Diabetese, we strive to provide timely and reliable delivery of medicines, lab kits,
and other healthcare-related products. This Shipping & Delivery Policy outlines our
practices regarding order dispatch, timelines, and delivery management.
2. Serviceable Areas
We currently deliver to select cities and towns across India. Serviceability may vary based
on pin code, product category, and local regulations. You can check availability at the time of
placing the order.
3. Delivery Timelines
– Standard delivery for medicines: 2 to 4 working days.
– Lab test kits or home collection appointments: Scheduled based on available time slots and
proximity.
– Delivery times are estimates and may be affected by weekends, public holidays, or
unforeseen circumstances like natural calamities or strikes.
4. Shipping Charges
– We offer free shipping on most orders above a specified value (e.g., ₹499).
– For orders below the threshold or express delivery, a nominal shipping fee will be added
at checkout.
– Any applicable delivery fees will be mentioned before order confirmation.
5. Order Tracking
Once your order is dispatched, you will receive an SMS/Email/WhatsApp message with the
tracking link and expected delivery timeline. You can also check status through the Defeat
Diabetese app under the “My Orders” section.
6. Delays or Missed Deliveries
While we aim to ensure on-time delivery, certain delays may occur due to:
– Incorrect or incomplete address details
– Unavailability of the recipient at the time of delivery
– Delay from third-party courier/logistics partners
In such cases, our team will contact you to reschedule or resolve the issue promptly.
7. Return of Undelivered Orders
If an order is undeliverable due to user error (e.g., wrong address), we may:
– Attempt redelivery (additional charges may apply)
– Cancel and return the order after deducting applicable fees (if any)
8. Packaging and Safety
All orders are packed in tamper-proof and hygienic packaging. Sensitive items like
medicines are handled per industry safety and storage norms, including cold chain
management when applicable.
9. Contact Us
For any questions or assistance with your order delivery, please reach out to:
Logistics Support – Defeat Diabetese
Email: admin@defeatdiabetese.com
Phone: +91-98250-47692
